Welcome to abodealloy. To help you process refunds smoothly, please read this policy carefully before submitting a request. This policy explains the applicable conditions, procedures, and important notices.
Customers may request a refund under the following circumstances:
Order Cancellation: A full refund may be requested after the cancellation request has been approved.
Return Refund: A refund may be requested after the return request has been approved and the returned product meets the conditions stated in our Return and Exchange Policy.
For detailed procedures, please refer to our Order Cancellation Policy and Return and Exchange Policy.
Refund Method: Refunds will be issued to the original payment method used at checkout (such as Visa, MasterCard, or other bank cards).
Processing Time: Depending on bank processing efficiency, refunds are typically completed within 3–5 business days.
If your refund has not been received within the expected timeframe, please contact customer service for assistance.
Refund processing may be delayed or affected under the following circumstances:
Incorrect payment account information or abnormal account status
Delays in bank processing procedures
System or network malfunctions
If any of the above occurs, please contact our support team. We will assist in verifying and resolving the issue promptly.
The platform is responsible for processing refunds only for transactions that meet the refund eligibility requirements.
Delays or abnormalities caused by payment providers, banks, or third-party services do not affect our obligation to process refunds in accordance with this policy.
We are not liable for indirect losses resulting from factors beyond our control.
If you have any questions regarding this Refund Policy or refund procedures, please contact us:
Address:
7741 Donnybrook Ct Apt 2, Annandale, VA 22003-4787
Phone:
+1 (276) 833-3401
Email:
exchangehelp@abodealloy.com
Service Hours:
Monday to Friday, 9:00 AM – 6:00 PM (GMT+10, Australia Time)
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