Order Cancellation Policy

Welcome to abodealloy. To help you cancel orders smoothly, please read this policy carefully before submitting a cancellation request. This policy explains the applicable conditions, procedures, and related notices.

1. Cancellation Eligibility

Customers may request order cancellation under the following conditions:

• Orders may be canceled within 48 hours after placement, provided that the order has not yet been shipped.

• Orders placed more than 48 hours ago or already shipped cannot be canceled directly. In such cases, customers may apply for a refund through the return process after receiving the goods.

2. Cancellation Procedure

To request an order cancellation, please contact our customer service team via email or phone and provide the following information:

• Order number

• Proof of payment

• Other relevant order details

Our support team will review your request promptly and notify you of the outcome using your preferred contact method.

Once approved, the refund will be processed according to our refund policy.

3. Refund Processing

• Refund Method: Refunds will be issued to the original payment method used for the purchase (such as Visa, MasterCard, or other bank cards).

• Processing Time: Refunds are generally completed within 3–5 business days, depending on bank processing times.

If you do not receive your refund within the expected timeframe, please contact customer service for assistance.

For more details, please refer to our Refund Policy.

4. Contact Information

If you have any questions regarding order cancellations or refunds, please contact us:

Address:
7741 Donnybrook Ct Apt 2, Annandale, VA 22003-4787

Phone:
+1 (276) 833-3401

Email:
exchangehelp@abodealloy.com

Service Hours:
Monday to Friday, 9:00 AM – 6:00 PM (GMT+10, Australia Time)