Return and Exchange Policy

Welcome to abodealloy. To help you process returns and exchanges smoothly, please read this policy carefully to understand the applicable conditions and procedures.

1. Return and Exchange Period

All return and exchange requests must be submitted within 10 days after receiving the product. Requests submitted after this period will not be accepted. Please ensure that applications are made within the specified timeframe to protect your rights.

2. Eligible Conditions for Returns and Exchanges

You may apply for a return or exchange under the following circumstances:

• The product shows visible defects, such as damage, scratches, or damaged packaging

• The product has quality issues, including structural damage or functional defects

• The product has unpleasant odors, significant color differences, or other issues affecting normal use

• The received product does not match the order description

• No-reason return: The product remains in complete condition and does not affect resale within the valid period

3. Return Process

Please submit your return request via email and provide the following information:

• Order number

• Proof of payment

• Reason for return

• Relevant photos or videos as evidence

Our customer service team will review your request as soon as possible. Once approved, we will confirm with you and provide the return address.

Please return the product to the designated address and wait for confirmation of receipt.

After receiving the returned item, we will inspect it to ensure it meets return conditions. If approved, your refund will be processed in accordance with our refund policy.

For refund details, please refer to our Refund Policy.

4. Exchange Process

Please submit your exchange request via email and provide the following information:

• Order number

• Proof of payment

• Reason for exchange

• Relevant photos or videos as evidence

After approval, our support team will provide you with the return address and detailed instructions.

Once the returned item is received and inspected, and if it meets exchange requirements, a replacement product will be dispatched within 1–3 business days.

5. Refund Processing

• Refund Method: Refunds will be issued to the original payment method (such as Visa, MasterCard, etc.)

• Processing Time: Refunds are typically completed within 3–5 business days, depending on the payment provider

If there is any delay, please contact customer support promptly.

6. Shipping Cost Responsibility

• Platform-covered shipping: For returns or exchanges due to product defects, quality issues, odor, significant color discrepancies, or incorrect items

• Customer-covered shipping: For no-reason returns, customers are responsible for return shipping costs

7. Disclaimer

We are not liable for indirect losses arising from transportation, handling, or other uncontrollable factors during the return and exchange process.

Our liability is limited to reasonable direct losses in accordance with this policy.

8. Contact Information

If you have any questions regarding this policy, please contact us:

Address:
7741 Donnybrook Ct Apt 2, Annandale, VA 22003-4787

Phone:
+1 (276) 833-3401

Email:
exchangehelp@abodealloy.com

Service Hours:
Monday to Friday, 9:00 AM – 6:00 PM (GMT+10, Australia Time)